Terms of Service

Chiasm B.V. - Cloud-Based Eye-Tracking Service

These Terms of Service (“Terms”) govern access to and use of the Chiasm cloud-based eye-tracking service (“Service”). By creating an account, subscribing, or using the Service, you agree to these Terms.

1. About Chiasm

Chiasm B.V. (“Chiasm”, “we”, “us”) provides a cloud-based eye-tracking service that enables researchers and organisations to collect gaze data via participants’ webcams.

Company details:

Chiasm B.V.

Amsterdam, The Netherlands

KvK: 99335719

Email: contact@chiasm.eu

Eligibility

• The Service is intended for use by adults and authorised organisations only.

• You may not use the Service if you are under the age of 18.

• Customers must not knowingly allow individuals under 18 to participate in studies using the Service unless explicitly agreed in writing and supported by appropriate parental consent and legal safeguards.

2. Scope of the Service

Chiasm provides access to its platform, software library, API, and supporting infrastructure for research, testing, and analysis purposes.

These Terms apply to standard use of the Service. Any consulting, professional services, or custom development will be governed by separate written agreements.

3. Customer Responsibilities

You are responsible for ensuring that your use of the Service complies with applicable laws and ethical standards.

In particular, customers conducting research studies are solely responsible for:

• study design and methodology

• participant recruitment

• providing participant information and obtaining valid consent

• determining the lawful basis for processing participant data

• obtaining any required ethics or regulatory approvals

Chiasm does not provide medical, scientific, or methodological advice unless expressly agreed in writing.

4. Data Protection and Roles

In most research contexts:

• the customer acts as data controller

• Chiasm acts as data processor

Processing of personal data on behalf of customers is governed by the Data Processing Agreement (DPA).

If you participate in a study using Chiasm, please contact the organisation conducting the study for questions about data processing.

See Privacy Statement for more information about our processing activities.

5. Access and Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You must not:

• reverse engineer, decompile, or attempt to extract source code

• circumvent technical safeguards or security measures

• misuse the Service in violation of applicable laws or participant rights

Chiasm may suspend access where necessary to protect security, integrity, or legal compliance.

6. Support and Maintenance

Chiasm provides standard technical support on a best-effort basis, including:

• bug fixes and error resolution

• assistance with platform usage

• documentation and general guidance

Support does not include:

• study design or methodological advice

• data analysis or interpretation

• custom feature development

Optional enhanced support services may be offered under separate agreements or subscription tiers.

7. Fees and Payment

Use of the Service may require a paid subscription.

Fees are specified in the applicable subscription plan or order form and are exclusive of VAT and applicable taxes.

Invoices must be paid within 30 days unless otherwise agreed.

8. Intellectual Property

All intellectual property rights in the Service, including software, algorithms, models, and documentation, remain the exclusive property of Chiasm.

Customers retain all rights in their own research data, study designs, and results.

Chiasm does not acquire ownership of customer data and processes such data only as necessary to provide the Service, in accordance with the DPA.

9. Availability

We use reasonable efforts to ensure high availability of the Service. However, the Service may occasionally be unavailable due to maintenance, updates, or technical issues.

Chiasm does not guarantee uninterrupted or error-free operation.

10. Disclaimers

The Service is provided on an “as is” basis.

Chiasm does not warrant:

• accuracy of research outcomes

• suitability for a specific scientific purpose

• uninterrupted availability

• fitness for regulatory or clinical use

Research validity and interpretation remain the responsibility of the customer.

11. Limitation of Liability

To the maximum extent permitted by law:

• Chiasm’s total liability is limited to the fees paid by the customer in the preceding 12 months

• Chiasm is not liable for indirect or consequential damages, including loss of data, loss of profits, or reputational harm

• Customers remain solely responsible for ethical approvals, regulatory compliance, and study outcomes

12. Termination

These Terms remain in effect for the duration of your subscription or use of the Service.

We may suspend or terminate access if:

• you materially breach these Terms

• you misuse the Service unlawfully

• continued access would create security or legal risk

Upon termination, data will be handled in accordance with the DPA and customer instructions.

13. Confidentiality

Both parties must keep confidential any non-public information obtained through use of the Service, unless disclosure is required by law.

14. Governing Law

These Terms are governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent courts in Amsterdam.

15. Contact

For questions about these Terms, please contact:

Chiasm B.V.

Email: contact@chiasm.eu